Customer Testimonials
The service department me told my truck would ready by a Friday. This was a Tuesday .When I called them on a Thursday they said my truck was pushed to next week. They didn't even give me a reason why it pushed back.. They at should have called and told me.It was a good thing I didn't waste my Friday going over there to get it.
Fast and simple. The process was streamlined, from start to finish. Sales and finance people were very courteous.
We were very disappointed when call for them to check my brand new tires. We spend a lot of money 2weeks ago and was told we could get them looked at anywhere in the US. I am in Destin Florida and wanted to have a slow leak looked because I would be back on the road tomorrow morning. After being on the phone for 30 minutes to see if I could have them look at the back right tire they totally refused to see me until 6 days later. Don’t count on them for any service.
The sales team here was amazing! Easiest, quickest vehicle purchase I’ve ever made. I will be buying all my vehicles from now on from them!
Nathan went above and beyond to find us the perfect Jeep. He was knowledgeable about the Jeep and very easy to work with. Would highly recommend him for a vehicle purchase.
Great experience with Rebecca. She was friendly and easy to deal with. She answered all my questions and the entire process was seamless. Would highly recommend this employee.
Kevin Genest is a liar. $4300 added to loan without us knowing.stay away! He avoids phone calls. I have phone records.
We just purchased our 2024 Jeep Wrangler from Step One and the customer support was 100% worth the 8 hour drive. I had many questions over the phone and Carlos and Michael answered every single one. I received all the information i asked for quickly. I especially enjoyed the personal video that Carlos sent introducing himself and showing us the jeep. I would highly recommend this place to anyone looking for a vehicle. I also want to say how awesome they were at helping us put our tires on our new jeep. They kept us informed throughout the process. When we left they ... Read More DealerRater - Nov 27, 2024
Chrysler Dodge Jeep Ram Crestview is simply a great place to buy a vehicle. More specifically, my sales reps, Isabela Serna and Jay Dial were phenomenal in every measurable way. My personalized video introduction from Isabela after my initial inquiry was a very nice touch. Jay is honest, friendly, respectful, knowledgeable about the vehicle and it's options, and very pleasant to work with. The Sales Manager, Michael, was another phenomenal and friendly representative of this dealership. Best experience I have ever had buying a vehicle. Ladies and Gentlemen, buying a new vehicle can be stressful, I have been there, ... Read More DealerRater - Sep 16, 2024
Carlos helped me find my dream car and under budget! I was in and out with my new care in less than an hour. This dealership is the best over ever been too. No pressure just kindness and patience. Any future care of mine will be from One Step for sure!
James is a little bit of an arrogant xxx. He was braggin about this 90K truck he is buying, used profanity while negotiating, and we slightly aggressive. I did not enjoy dealing with him and would absolutley never want to work with him in the future.
This was my first time purchasing a vehicle let alone having a vehicle that I was able to purchase on my own! My salesperson James and Rebeca from finance were absolutely awesome! James’ communication was a solid 10/10, he listened, paid attention, and took into consideration of what I could afford and what was interested in!
I already had multiple issues at other dealerships with the salesperson not listening from the jump and trying to push vehicles on me that were way out of my price range or either putting little to no effort in due to my price range! So, ... Read More DealerRater - Aug 30, 2024
I was very happy with my experience at Step One Chrysler Dodge Jeep Ram Fiat of Crestview with my purchase of a 2020 GMC Sierra SLT that Dianne Flavell sold me. If you want to have the same great experience, ask for Dianne Flavell. She greets you with a smile, down to earth, great to talk to, respectful, knowledgeable, and most important, when she tells you she's going to do something, she keeps her word. Very informative and great communication. I highly recommend using her as your sales agent. Thank you Dianne!!! I love my truck!!!
We are very happy with our experience at this dealership. Carlos is a great salesman who was very helpful and has provided excellent customer service. He provided us with a no pressure experience and has been in contact with us after our purchase to make sure we were satisfied. Any future purchases will be made with Carlos Santana at Dodge of Crestview.
Mr. Santana has the knowledge and professionalism to make the car buying experience a breeze. If you're looking to get into a new vehicle, look no further.
Truck was purchased on 5-21-24. Today is 6-25-24 and they still have not paid off my trade. I'm making payments on two vehicles now. Was in to have my car looked at. was told the transmission issue was normal (def not). Ended up buying a new vehicle.
Zero stress and highly successful trip to the car dealer. We purchased from Robert last year and liked the experience so much we came back this year. He and the team are courteous and professional. It’s been the easiest car buying experience ever.
Robert and the team really listened to me and what I wanted in a vehicle. He went above and beyond my expectations . I am 52 yrs old and can honestly say this was the best experience I have had purchasing a new vehicle. I even gave him a challenge with my situation and still exceeded my expectations. Great job Robert and Team!!! Happy customer here
He was very helpful and helped us find the perfect first car for me he went above and beyond he was very kind from when we walked in and when I made the purchase on my dream car
Everyone is great and super helpful! Will definitely be back when I’m ready for my next truck and I’ll be sending all my friends and family here!
Robert made buying a new car a great experience. He is very courteous and profession. Robert went the extra mile to make sure I was happy with the purchase. I highly recommend Chrysler Dodge Jeep Ram in Crestview!
Tyler Moberly sold me a really nice Ford escape, he got me a great deal on it and he was really nice.
I contacted Robert and his team about a 2021 corolla they are selling and about trading in my 2016 ford focus with a bad transmission. Gave me a great value for my trade in and got me rolling out of the dealership with a new car in less than 3 hours from when I spoke to him on the phone. Needless to say I’m a very happy customer.
10/10! Top notch! Form start to finish, it was painless! Robert is the best!
Carlos Santana was an absolute joy to work with to get me in the Charger GT. He's knowledgeable, friendly and extremely polite. We joked and talked like we've known each other for years. Ask for him when you're in the market for a new car.
Enjoyed working with Carlos. Seemed like an honest guy. Very likable. Made it easy for me to find what I wanted. Very helpful in informing me of the features of the car I was buying.
Crestview Dodge Chrysler Ram is a top notch organization. Their professionalism and expertise are unmatched. The purchase process was efficient and smooth.
I was in and out in record time. The staff was helpful and the process was easy.
Robert Fickett was easy to talk to and understood my needs. He fought hard to get me the deal I was looking for. If your in the market to buy and need questions answered don’t hesitate to call or go by and talk with Robert Fickett.
Robert was great to work with and made the car buying process very smooth...Thanks Robert.
This was by far the easiest and fair car buying process that we ever experienced. Jared was extremely helpful, fair, and prompt. The used Lexus was extremely clean and they gave us a full tank of gas to leave with. HIGHLY RECOMMEND!
I must say truthfully regarding this dealership. I came into for a service appointment to fix my car. Frustrated with what the repairs would cost me, Tyler recommended he work with me to purchase a new car. After just a few hours and Tyler’s resilient work. He was able to give me MULTIPLE options to walk out with a brand new car. I highly suggest this dealership and most importantly Tyler when purchasing a vehicle. Thank you so much Tyler and the Crestview Chrysler Jeep dealership.
Robert was amazing as always, he makes sure we have all of our questions answered as quickly as possible.
I have been doing buisness with majority of my new car purchases. By far the best customer service all around. Robert Fickett took care of me on my last purchase. I was amazing in making my purchase a good experience. I will continue to recommend someone looking to buy a vehicle to see Mr. Fickett.
I have purchased here before with Robert Fickett. I thoroughly enjoyed my vehicle purchase. Easy, quick, and professional. We will definitely be back in the future for our vehicle needs. Thanks again Robert.
Working with Robert Fickett to buy my dream car was a delight. The whole team was professional and friendly.
Excellent customer service who do their best to find you the best vehicle for you. I have purchased 3 vehicles from here and each time has been exceptional in assisting me with my purchase.
Shircara did everything possible to help my husband get his dream truck ! Best decision ever❤️
Robert was great, and made the purchase quick and painless. I would highly recommend him for your next car purchase.
I went in to have work done on my Challenger, and was talking to my friend Robert Fickett while my car was being looked at, he was telling me that my car had enough equity in it that I might want to think about trading it in. After talking to the service department and looking at some of the newer models it didn't take me long to make a decision on purchasing another vehicle from this dealership. This is my second vehicle purchase from Robert and the dealership. I have nothing but great things to say about the staff ... Read More DealerRater - May 24, 2023
I saw the Ram 1500 warlock on the website for the dealership and when I reached out Shircara responded enthusiastically. She answered all my questions and we made arrangements to go do a test drive. When I went to the dealership the truck was sitting out front waiting for me. Shircara was knowledgeable and very professional. If wherever in the market for a car we would definitely reach out to Shircara. Thank you for a stress-free experience!
Shircara was great, no pressure and answered any questions that I had. It was worth the drive to have her as my salesperson.
The BEST dealership I’ve ever worked with! I was updated on every detail and process in a timely manner. No other dealership would explain what I needed to do to get into my dream car. They took the time out to actually explain and kept in touch daily. Thanks Robert & Andrew!
I would highly recommend this dealership they have fair prices, good inventory, and friendly staff, I had a really good experience buying my 2021 Mach 1 Mustang it was super easy and fast , didn’t take long at all. Robert F. Goes above and beyond to get it done .also everyone else was very friendly and comforting. I Would highly recommend this dealership and thanks again, Robert and Andrew these guys are awesome and they make it so easy and so fast. We will be back 100%
Always goes out of their way to be helpful. I enjoy having a relationship with my salesman. Nathan is wonderful.
Nathan was a great help made the process easy and made sure I got what I wanted for around what I wanted it for! This is my second vehicle from them one used and one new. Would recommend this establishment to anyone!
Customer service goes beyond the initial sale… unfortunately, this was not the case here at Crestview Chrysler Dodge Jeep and Ram dealership. Tyler really dropped the ball. After what was a smooth sale and exchange… customer service was not what Tyler wanted to provide (why would he, he made his sale). The problem: I took ownership of a Jeep around 10:30 pm Friday night (yes true story). The next day I was able to thoroughly look over the Jeep in the daylight… what? There all over the paint, fenders, and even tail light casing was a substance… upon further examination it ... Read More DealerRater - Apr 7, 2023
Shircara was amazing. She got me the payment I could afford and I appreciate her working so hard to get me into a brand new vehicle.
Willie O’Neal is a great sales man! We’ve done many a vehicle deals with him from work trucks, wife’s vehicle to even my moms vehicle! He’s honest and trustworthy! He’s an all round great person to work with!
The dealership was thorough and the sales person Shicarra did an outstanding job!!! Thank you for a job well done!!!
Made the process easy when purchasing a car for my family. Great working with the Crestview dealer.
Great working with Robert , Vince and staff. This is 4th new truck/Jeep purchase in 2 years Highly recomend this dealer very satisfied!
Robert was helpful in finding the vehicle I was looking for. Answered all the questions I had.
Loved being able to walk in and out without having to be there all day. I was able to get my vehicle appraised, traded, and an loan approval faster than any where else. Robert let me take the lead of what I wanted and answerd ever question I had and also helped me get the most for my trade. Also the closing process with kevin was also great, warranty was explained very well of what was covered and what was not. Very professional both Robert and Kevin. Also it was a very positive work floor. Everyone seemed very happy and ... Read More DealerRater - Mar 27, 2023
I had one of the BEST car buying experiences of my life. From the salesman (Robert), finance and all involved. They were highly professional without being pushy. They gave me, what I considered to be, a great deal. I will definitely be using them for my future car buying.
I had a great experience purchasing my truck. Sales associate was knowledgeable about the vehicle and very helpful.
Robert Fickett is an amazing salesman, he helped me get my dream car and got me the price that I needed. He was very friendly and aproachable. was a pleasure doing business with him. Thank you for great service ✨️🙏🏽♥️
Shircara was awesome. No pressure, I told her what I wanted and she delivered. Super nice and helpful. I will definitely refer friends and family to your store and more specifically Shircara.
Shirakawa was great to work with. She is a true professional who uses all the tools in her arsenal to make the deal work for her customer. She has a great personality that makes it a pleasure instead of a chore to be at a car dealership. You can tell that customer satisfaction is one of Shircara's core values when it comes to the art of salesmanship.
My RAM was looking good and driving good when I took delivery. Unfortunately when I went to have my first oil change I am told that the battery needs to be replaced, the cabin filter needs to be replaced, It needs a tune up and the brakes need to be replaced and new rotors to boot. I am pretty sure this should have been checked before I received delivery.
Robert is the best! He’s honest, helpful and Greta at what he does. This is why i’ve bought 4 cars from him over the last couple years. THANKS Robert for helping build my dream car too!
Robert was so helpful in our car buying journey, from start to finish he was extremely patient and helpful!
Best Dealership Hands Down! Especially Working With Robert Fickett!! Finds Exactly What Your Looking For. Helps Throughout The Whole Process!!
First this review is for CRESTVIEW at St. Albert St. Regina SK. Its a great place great dealership. One gentelman saw me help me outside to open the trunk that im not familiar with. And i have to commend Lev Fishkind finance manager, so transparent easy to talk with he explain things the easy way/ simplier for me to understand, he will tell you everything you need to know no dilli-dolli. He is awesome! Go visit the place.
Marvin Spiller was AMAZING!!! Wonderful experience and alway’s excellent customer service…Highly recommend…they were Awesome!!!
The team was outstanding, they made me feel welcome and taken care of. This was the best sales experience I have had in a very long time.
I recently bought a 2022 ram 1500 big horn from here. After a lot of searching and going around looking at multiple dealerships I was happy to find what I was looking for at the crestveiw location. Shircara was very pleasant and professional. Most of the other locations we went to, folks would just glance up at you and not say a word. Shircara made sure to introduce herself and did everything she could to help and answer questions and show us around. It was my first time buying a brand new vehicle and she made sure it was a pleasurable experience ... Read More DealerRater - Jan 12, 2023
Worst service department ever. Appointment scheduled over the phone and explained what was happening. The lady on the phone got me an appointment for the next morning. She asked if I was going to wait or leave the vehicle. I said I would be waiting. Ok no problem. Showed up to the SCHEDULED APPOINTMENT THAT THEY SET. Sat In line for 40 minutes. A lady came out and asked what they can help me with. I explained I have a 9 o'clock appointment. She said ok give me a minute. No problem. A guy comes out and asked how he could ... Read More DealerRater - Oct 12, 2022
Jamison helped us find a Toyota highlander 2022 and we are very happy with it. His help and professionalism was greatly appreciated by my wife and I. We think we got a fair deal and would recommend Jamison to our friends and family for car purchases.
Finally found the perfect vehicle! Jason, Kim and especially Lisa worked hard to make it happen. Couldn’t be happier!
Great experience. I was treated with respect and was acknowledged as a Veteran, which means a lot. I found it to be the be an enjoyable, easy experience. Best experience ever buying a vehicle. I will be suggesting to all friends and family searching for a vehicle to check this place out and to go talk with Robert Fickett.
Was working out of town when my daughter’s 2017 Renegade overheated. I had it towed here for service. Service Advisor told me to expect 10-14 days til they could look at it, but I was pleasantly surprised to get a call within a week. Unfortunately, I was told it was the electric cooling fan & replacement would cost $1000! This fan had already been replaced (prior to the recall for a commonly known problem but which didn’t include our particular Jeep). Since we had already replaced the fan w one that has a lifetime warranty, I said no thanks & ... Read More DealerRater - Aug 14, 2022
Marvin Spiller and Robert Fickett were very helpful and made my transaction pleasurable. I would recommend to anyone wanting to purchase their next vehicle
Worked with Marvin Spiller on buying a used truck enjoyed the experience. He was professional and knowledgeable about the truck I purchased.,on top of all questions I had. It was a lot quicker process working with this dealership then ones I’ve dealt with in years past. Would highly recommend this dealership and Mr Spiller to anyone wanting to buy a vehicle.
Worst customer service I have even seen as they have hidden fees and even sold me the wrong part for my car promising it would fit, which it doesn’t and now won’t accept the return because of their non returnable policy… but I would have bought a different part that I new fit my car if they hadn’t told me otherwise.
Robert Ficket was very helpful in assuring me the desired vehicles were on the lot before I arrived
We had our vehicle towed to this dealership for a clutch issue. From the start, our service advisor Carly did an outstanding job. She was extremely knowledgeable, helpful and kept us up to date. The technician found other issues that had been overlooked or missed by the dealership we bought the vehicle from. They fixed those issues and Carly ensured that all of the warranty process was taken care of. Having dealt with a few dealerships and service centers in the past few years, I have to say Crestview CDJR renewed my faith that some companies still care about customer ... Read More DealerRater - Jun 14, 2022
Excellent customer service, fast negotiations, excellent team work, highly recommended! Shop local ask for Robert
Everyone was very quick and helpful to answer my questions and concerns. I also felt like the price was fair.
Everyone was so helpful and friendly. They were very knowledgeable and willing to work with me when my down payment to longer to arrive from my insurance company then expected.
I took my 2019 Jeep Latitude on 05/23/2022 to be inspected for a knocking sound/rattle. The noise was pointed out to my salesman Jamieson when I purchased the vehicle (in late February). Per my salesman, the vehicle was checked the night I purchased it and nothing was found to be wrong. On the 24th I was told it was a broken strut, the next day "an adjuster" came out and it was found to be two broken brackets that hold my exhaust in place. I was told that the Platinum warranty I was sold did not cover this and ... Read More DealerRater - Jun 1, 2022
Y’all need to come down here and see my guy Johnathan Womack had the best experience! Was able to walk out the door with my New Jeep. Best employee made us feel like family. Keep up the great job you are doing!
If I could give this dealer zero stars I would. I sold my vehicle to them and they have not paid me, but already sold the vehicle. I was told it would be 2 weeks for my check and we are now going on 5 weeks. They never call me back or provide an explanation or update about the situation. Beware to anyone looking to deal with them on this issue.
Miss leading and sell you stuff you don’t need just to take your money
I don't normally post comments, but I had such a positive experience with Chrysler Dodge Ram of Crestview that I feel I need to mention them. I am from South Florida and had been searching for the last 4 months for a specific Dodge Ram Limited. Upon finding the truck at their dealer, via the internet, I requested the information and its availability. Wyatt, the New Cars Sales Director, immediately responded to my request and provided not only the information but also had one of his team members Mike, assist me in previewing the truck via facetime...while it was ... Read More DealerRater - Feb 1, 2022
Service Department is great customer service! they offer ride home if needed and to be picked up when vehicle is ready. the staff are top notch and want to make sure that you are taken care of promptly and that all your service needs are met. Service Advisors: Carly, Kayla. Tech: Dylan JB.
Great experience with service department. Kayla scheduled my appointment, Ralph checked me in and accepted my vehicle, and Carly was my service rep for this warranty visit. All were outstanding and made this service very easy. Thanks to all!
Worst dealership! Sold me a car with engine issues 5 minutes after I drove off the lot!… refused to reimburse my bank draft, demanding i take another car with them. Refusing a discount.
Jonathan Womack is a phenomenal and goes above and beyond in customer service and satisfaction! Need a Jeep? Go see Jonathan! He's the best!
Would not recommend the dealership to anyone. Had appointment set up for 7 AM the week before last, and they told me no problem it was to add a dealer code for an oem trailer hitch that was installed to my jeep. I dropped it off at 7AM they told me no problem and they were going to activate a wiring harness as well to enable the brake lights. I called around 11AM to check up on the vehicle and the service advisor told me they were "busy", but said it'd be done before the end of the ... Read More DealerRater - May 29, 2021
I will never give them my business again. We originally had made our appointment for routine maintenance and an oil change online. My husband selected all of the services we needed and picked the time. Because they didn't have prices listed, he called, twice, and each time they said they'd call us back. They did not. Come the morning of the appointment, I got there and was told it was a first come, first served basis and I'd have to wait. Not a big deal. I showed the guy a screenshot from my online appointment to make ... Read More DealerRater - May 18, 2021
Lies, deceit and back stabbing is all I received. Called and was told lies over the phone to get me to drive all the way there two hours. When I got there the salesperson was not there like promised and I was passed off to someone else. I was told I would receive 3000 over KBB value for my trade and they offered 5000 below KBB. This place is not worth your time, dishonest and unprofessional personnel will tell you anything they can to get you there and then punch you below the belt. I drove all the way there to find ... Read More DealerRater - May 5, 2021
Service is a joke. Takes forever,not quality work (tires), repeatedly bringing back for same issues, repaired wrong tire, RUDE service manager and condescending tones from her and Kayla.
After this experience, which isn't over yet, my husband n I have decided on trading in my 8TH Dodge purchased from Lee Dodge to go with another brand asap. He already moved on to GMC 2 years ago, I should have followed. They've been FANTASTIC!
You should put customers first and fix what's broken period. These two service department members should be held accountable. They are costing you business ... Read More DealerRater - Feb 20, 2021
I went in to this location to purchase a 2021 Durango. Johnathan was our salesman and was insightful; he had a great sense of humor that took the stress off purchasing a new vehicle. However, the financing manager, Mike is a whole different story! We were told we were approved with our trade in and that if we were ready to do the deal then we could. It was late in the evening and had to clean out the trade in, a system, etc. We told them we would be back five days later. We went back with the trade in ... Read More DealerRater - Jan 12, 2021
The WORST! Had an appointment on Sat 8AM, 2PM received a call stating she was not sure why we were scheduled and they didn’t have time to service the truck and we would need to reschedule. Another appointment for the ABS light was scheduled, 2 weeks later it came back on. Brought back in for service. The day after we picked it up the light came back on so I called to make sure they serviced the truck and their response was sometimes they get faulty parts and for us to drop the truck back off. They do not care ... Read More DealerRater - Oct 25, 2020
I brought my truck into the Chrysler Dodge service department for a wheel alignment. They partner with the Crestview Ford dealership for large truck alignments. The Dodge dealer brought my truck to the Ford dealer. Somewhere between those two dealerships I had property stolen out of the inside of my truck. I called Rebecca, the service manager at Crestview Dodge to report the theft. The person who answered the phone said Rebecca would call me. She never returned my call. Very disappointing.
We found a preowned vehicle on their website and called to make an appointment to see it. We were met with very friendly staff and took the vehicle on a test drive. All was good so we decided to work a deal. Once seated with the sales rep we were told that a $1295 clay bar paint protection service had been performed on the vehicle and that it would be added to the advertised sales price. We were then told that there was a $995 dealer fee. Both fees were non negotiable. We were willing to pay the advertised price and dealer ... Read More DealerRater - May 1, 2020
My wife and I were in need of a vehicle and she found a wonderful webdeal. I went to check out the car and was greeted by Erik Shutt. I explained my wife is disabled and we had certain needs. He was very understanding and helpful. We loved the Journey and decided to purchase it but wanted to do it the following morning. Although it was Erik's day off he happily agreed to meet with us and make the sale. She was able to go with me to the dealership and complete the paperwork but was wiped out. I ... Read More DealerRater - Nov 5, 2019
Bought a 2018 jeep renegade (brand new) a little over a year ago. Pleasant experience.
Fast forward.
Driving home, jeep kept coming out of cruise control.(ive had 0 issues with the car, its ran perfect) I called dealership to try get an apt to have it looked at. Was told a week and half out they can see it, finally they said i could drop it and leave it. That they would look at when they got a break in-between cars.
Next morning im on my way to drop it off and the jeep completely has no acceleration. Clutch seems to ... Read More DealerRater - Sep 19, 2019
I have to admit I went to Hill Kelly dodge in Pensacola first.They told me I was wasting their time. I left upset and went home. While messing around on facebook I saw an add for this dealership. I decided the following day to give them a call. The woman Emily made me an appointment and treated me like I mattered I even recieved a message from JD Chappell welcoming me and to show me a familiar face when I got there! I pull up and immediately the atomosphere was different. They were happy they love cars and love ... Read More DealerRater - Feb 24, 2019